Program and schedule

The 7th WCM Summer School 2018 on Maintenance Management & Engineering will be held from Monday the 6th of August to Friday the 10th of August and will be hosted in Oirschot, one of the education facilities of the Royal Netherlands Army.

The WCM Summer School offers an exciting and interesting program of workshops showing the multi-disciplinary aspects of modern Maintenance Management & Engineering. The workshops in the WCM Summer School will be provided by top professors in Maintenance Management & Engineering in The Netherlands.

Participants will have the time to use the gained knowledge to design improvements to the maintenance program of a case study organization. On the last day student groups will present solutions to the problems posed in the case study and a winner will be selected by a jury of representatives from industry and academia.

The two hour workshops consist of a lecture part and an application part in which the theory and knowledge will be applied on an existing case organization. 

Smart Maintenance 
The workshops are mapping with the currently most important maintenance themes identified in the Smart Maintenance report of WCM:
Big data analytics, Performance based contracting, Life Cycle costing, Asset portflio management, Condition based Maintenance/ , Integration of Asset IT systems, Design for Maintenance, Smart sensoring/ Degradation models and Service supply chains. 

Besides the workshops, a real case study with company visit (ASML Veldhoven), a unique military leadership training given by the Dutch Defense Academy and case study presentation  are on the program. During the Summer School there will also be many opportunities for networking.

About the case (ASML)
The customer support organisation of
ASML will be providing a real business case regarding Maintenance Engineering & Management. 

ASML is one of the world’s leading manufacturers of chip-making equipment. After ASML systems are installed in customers’ fabs, they are supported  and maintained by the Customer Support department, a fast growing organization of 4,000 employees world-wide. The main responsibility of Customer Support is to ensure optimal performance of ASML equipment to ASML’s customers product development and operations.

Introducing ground breaking technology, which is not fully matured, is key to the “first to market” business model of ASML. This results in pilot machines and product maturation at customer site, incomplete technical and service documentation, and a steep learning curve for both ASML’s development and customer support engineers. This is a dynamic and high pressure environment where you need to deliver a perfect customer experience, every day. The daily work of our Customer Support engineers is critical to reach the required product performance to satisfy ASML’s customers, and build the foundation for future commitments of ASML’s customers and products.

The case for this year’s summer school will evolve around ASML’s latest Extreme Ultra Violet (EUV) technology. After more than 15 years of development, EUV technology is finally transitioning from our customers’ R&D fabs to High Volume production. This important milestone comes with an steep expansion of ASML’s installed base. The challenge for the Customer Support department is to set up and mature an entire service organization, capable to support and maintain this growing installed base of products which still have many unknowns and require continuous industrialization.

The main question and challenge for you during the Summer School is to think about how ASML can optimize the maintenance of their assets by introducing some of the available maintenance innovations, e.g. predictive maintenance, asset life cycle management, design for maintenance. The case has both technical and organizational aspects.

The solutions will be projected on real assets maintained by ASML. The results of your work will help ASML create maximum value for their stakeholders.

Description workshops WCM Summer School 2018 (Note: list is not finalized yet)

Smart Maintenance theme: Design for Maintenance

Workshop: Asset Management and Design for Maintenance Operations challenges at NedTrain
Prof. dr. ir. Leo van Dongen – University of Twente

In this workshop an introduction to Asset Management and Design for Maintenance Operations challenges at NedTrain is presented.

Optimal management of capital goods is vital in terms of satisfying the need for sustainability, safety and reliability in society. Moreover, the expenditure associated with the maintenance of production equipment often amounts to several times the investment costs.

Maintenance is a “wide-ranging subject” that must be reviewed during the entire life-cycle of an installation: from initial definition of the requirements, design, implementation, use, overhaul and modernization to dismantling. In other words, collaboration between designers, managers, mechanics, operators, economists, controllers and financiers is important for optimizing the performance of operational assets in line with the life-cycle costs. In this respect, it is essential that the various disciplines involved collaborate from the point of view of having a common interest in the chain, not only inside, but also outside the company.

The technical design of an installation must have a maintenance concept. In accordance with this concept, production managers can then prepare, plan and execute the required activities. It is fairly obvious that performance can only be enhanced and costs can only be reduced with joint efforts for these disciplines.

The nature of maintenance concepts that, up to now has been quite static, is becoming increasingly more flexible due to the large-scale implementation of sensors and digital diagnosis and control systems. This enables the current maintenance requirement to be determined online, maintenance tasks to be planned, and even defects to be predicted on the basis of the trend analysis.

In relation to the full scope of the field of maintenance work, this course focuses on the permanent improvement of:

  • design for maintenance with basic knowledge in the field of technologies such as physical phenomena, design methods, analytical techniques and decision models (design for maintenance);
  • maintenance concepts that enable the added value of the assets to be retained at the desired level with feasible maintenance planning  and execution (maintenance engineering);
  • and the interrelationship between them.

Smart Maintenance theme: Asset portfolio management
(Web)Workshop: RAMSSHEEP and Asset lifecycle Planning and Control 
Dr. Jan Braaksma  – University of Twente

Physical assets are indispensable in our society. Oftentimes we do not even notice them, until a seemingly minor technical failure disrupts our daily life. At these moments, it becomes obvious that these assets fulfill vital functions in our lives, such as bridges and roads for transportation, the electricity grid to keep the lights on, or water treatment plants for drinking water. Furthermore, their financial value is enormous. An estimate of their  value for the Netherlands alone lies around 400 billion euros. Hence maintenance is of crucial importance. Again for the Netherlands, the yearly expenses in maintenance lie around 30 to 35 billion euros.

A complicating factor is that the end of the expected functional lives of many assets is approaching, at least for Dutch infrastructure assets. Assets reaching the end of their useful life need more intensive maintenance, and modernization or life extension may be worthwhile. On the other hand, timely disposal may be necessary to prevent all kinds of excessive costs, or risks in terms of health, safety and the environment.

It is in this complex context that the asset manager operates. Next to the daily work of maintenance – often including a fair share of firefighting – , tactical planning, projects such as the implementation of a new system for data collection, strategic decisions have to be made. How long will the operation of asset X be continued? What
modifications will be made to asset Y at the next overhaul? How to convince management that the purchase of asset Z is worthwhile, even though its price is higher than all other alternatives? This workshop aims to shed light on the strategic issues an asset manager faces and present findings with regard to the development of a structured to assist strategic decision-making in Asset Management.

Smart Maintenance theme: Life cycle costing
Workshop: Maintenance Outsourcing Dynamics
Prof. dr. Willem van Groenendaal – University of Tilburg
The bulk of the work in maintenance is being outsourced to a broad array of 3rd parties, and from a variety of contractual relations. In this workshop, we will present at a formal typology of contractual settings in so-called maintenance service triads. We will look at how dynamic decision-making becomes different for asset owner, contractor and service provider under different contractual arrangements, and on how this affects the overall performance of this interorganizational network. Real-world examples from various industries, both process and discrete, will be provided.

Smart maintenance theme: Condition and Risk Based Maintenance 
Workshop: Service supply chains Geert-Jan van Houtum – Technical University of Eindhoven Rob Basten – Technical University of Eindhoven

Technical systems such as MRI scanners, wafer scanners, baggage handling systems, and trains require high availabilities as they are used in primary processes of their users and downtimes may be very expensive. This requires that corrective maintenance and the supporting service network are organized such that failures can be solved within short time intervals. The service network has to deliver required spare parts, service tools, and service engineers within specified time limits. In this module, we characterize decisions for these service networks that play at a strategic, tactical, and operational level, and we study quantitative models that one can use for the planning of spare parts. In particular, we will present system-oriented planning methods, and we discuss an application at ASML.

Smart maintenance theme: Smart sensoring / Degradation models

Workshop: Predictive Maintenance
Wieger Tiddens MSc – University of Twente / Netherlands Defense Academy

The use of predictive maintenance (PdM) has become increasingly popular in recent years. PdM refers to a maintenance policy that triggers maintenance activities by predictions of failures. To obtain accurate predictions, PdM is typically based on a set of activities that inform (the owner, service provider or operator) about the current, and preferably also the future state of their physical assets. For this, PdM employs analytics, methods and techniques that use asset data, such as condition and loading data or experience, to detect or predict changes in the physical condition of equipment (signs of failure).

Although predictive maintenance offers various benefits to asset owners, OEMs and service providers, the adoption of PdM in practice seems to lag behind the theoretical understanding of its use. Practitioners experience a gap between the potential and realized benefits. The latter may be due to an inadequate understanding of how firms can achieve these benefits and the means that are required to translate those benefits into tangible value propositions.

This workshop will discuss the use of predictive maintenance in practice and provide participants means to overcome typical difficulties in the implementation of predictive maintenance. This workshop will not only regard the technical aspects but also deal with the often overlooked organizational aspects of PdM implementations. This workshop provides structured guidance that assists participants in the implementation of PdM in their own organizations by discussing real-world examples that can be brought in by participants during the workshop.

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